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**Effective Date:** 2 Fabuary 2026

**Last Updated:**  1 August   2026

 

Austin Hotel Concierge uses artificial intelligence (“AI”) to help hotel guests and hotel staff access information, generate recommendations, answer questions, and create personalized Austin itineraries.

 

This AI Disclosure explains how AI is used in the Service and its limitations. It should be read together with our **Terms of Use** and **Privacy Policy**.

 

> **Important:** This disclosure is a general template and should be reviewed by qualified legal counsel before publication.

 

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## 1. How AI is used

 

The AI features in Austin Hotel Concierge may help with:

 

- Hotel-service questions

- Check-in and check-out information

- Parking and valet guidance

- Wi-Fi, breakfast, pool, spa, gym, and room-service information

- Airport-to-hotel transportation guidance

- Austin restaurant and activity recommendations

- Live music and event discovery

- Formula 1 at COTA planning

- ACL Festival planning

- SXSW planning

- UT events and convention planning

- Walking routes and neighborhood exploration

- Weather-based activity alternatives

- Lower-cost, family-friendly, indoor, or accessible alternatives

- Personalized daily itineraries

- Reordering or replacing itinerary items

- Explaining how hotel staff can use the platform

- Answering product and integration questions

 

The AI may use information provided by the hotel, approved Austin destination content, event information, third-party sources, guest preferences, stay dates, and other information made available through the Service.

 

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## 2. AI-generated information may be inaccurate

 

AI-generated answers and recommendations may be incomplete, outdated, incorrect, or unsuitable for your specific circumstances.

 

The AI may make mistakes involving:

 

- Business hours

- Prices

- Event dates

- Ticket requirements

- Availability

- Restaurant reservations

- Travel times

- Transportation options

- Road conditions

- Weather

- Accessibility information

- Age restrictions

- Venue policies

- Business status

- Directions

 

You should verify important information directly with the hotel, venue, restaurant, event organizer, transportation provider, official website, or other relevant source before relying on it.

 

The Service may display source links, last-verified dates, or update information where available. The presence of a source or verification date does not guarantee that the information is currently accurate.

 

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## 3. No professional, emergency, or safety advice

 

AI responses are for general informational and planning purposes only. They are not a substitute for:

 

- Emergency services

- Professional travel advice

- Medical advice

- Legal advice

- Financial advice

- Accessibility assessment

- Security advice

- Transportation guarantees

- Advice from hotel staff or qualified professionals

 

Do not use the AI for emergencies. In an emergency, contact **911** or the appropriate emergency service.

 

For medical needs, mobility requirements, dietary restrictions, accessibility questions, safety concerns, or special assistance, contact the applicable hotel, venue, restaurant, transportation provider, or activity organizer directly.

 

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## 4. Hotel content and Austin content

 

The Service may combine two types of information:

 

### Hotel information

 

This may include:

 

- Hotel services

- Amenities

- Policies

- Contact information

- Promotions

- Hotel events

- Parking

- Check-in information

- Accessibility information

 

Hotel administrators or authorized staff are responsible for reviewing and maintaining hotel-owned content. If you find incorrect hotel information, contact the hotel directly or use the reporting feature in the Service.

 

### Austin local information

 

This may include:

 

- Restaurants

- Attractions

- Events

- Activities

- Transportation

- Walking routes

- Neighborhood information

- Weather-related alternatives

 

Austin local content may come from approved platform content, official sources, third-party providers, or other available data. Local businesses and events may change without notice.

 

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## 5. Event information

 

The AI may help guests plan around events such as:

 

- Formula 1 at Circuit of the Americas

- ACL Festival

- SXSW

- UT events

- Conventions

- Concerts

- Sporting events

- Holidays and festivals

 

Event schedules, locations, ticket requirements, traffic conditions, parking arrangements, and transportation availability may change. Always verify event details through the official event organizer or venue before making plans.

 

The AI does not guarantee:

 

- Event admission

- Ticket availability

- Ticket prices

- Event schedules

- Travel times

- Parking availability

- Transportation availability

- Venue access

- Crowd conditions

 

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## 6. Personalized recommendations

 

The AI may personalize recommendations based on information such as:

 

- Stay dates

- Party size

- Interests

- Budget

- Transportation preferences

- Walking preferences

- Accessibility needs

- Dietary preferences

- Indoor or outdoor preferences

- Family or business travel needs

- Weather conditions

 

Personalization does not mean that a recommendation is suitable, available, safe, accessible, or endorsed by Austin Hotel Concierge or the hotel.

 

The AI may suggest hotel services, local businesses, preferred partners, sponsored recommendations, or commission-generating links. Where appropriate, these relationships should be clearly identified.

 

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## 7. Hotel accommodation recommendations

 

After a guest has booked a hotel, the Concierge experience is intended to focus on:

 

- Hotel services

- Transportation

- Dining

- Activities

- Events

- Itineraries

- Austin local experiences

 

The Service is not intended to recommend alternative hotels, vacation rentals, or competing accommodation options after a confirmed hotel booking, unless a specific experience clearly states otherwise.

 

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## 8. AI and personal information

 

The Service may process information submitted by guests, hotel staff, or administrators to provide personalized responses and recommendations.

 

Depending on the feature used, this may include:

 

- Stay dates

- Party size

- Interests

- Budget

- Transportation preference

- Optional name

- Optional email

- Optional phone number

- Accessibility or dietary preferences voluntarily provided by the user

- Questions and itinerary requests

 

Do not enter payment-card information, passport details, government identification, passwords, or unnecessary sensitive personal information into the AI assistant.

 

For information about collection, use, storage, sharing, retention, and deletion, review our **Privacy Policy**.

 

**Privacy Policy:**https://www.austinhotelconcierge.com/privacy-policy

 

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## 9. AI model training

 

[Select and customize the applicable statement below.]

 

### Option A — Guest data is not used for model training

 

> Austin Hotel Concierge does not use guest prompts, profiles, itineraries, or personal information to train general-purpose AI models unless separately authorized in writing or disclosed in the Privacy Policy.

 

### Option B — Third-party AI providers may be used

 

> Austin Hotel Concierge may use third-party AI service providers to process prompts and generate responses. We take steps to limit the information shared and require providers to handle data according to applicable agreements and settings. Details about third-party providers are available in our Privacy Policy.

 

### Option C — Policy still under review

 

> Our AI-provider data-use and model-training settings are being finalized. Do not submit sensitive personal information through the AI assistant. Please review the Privacy Policy for current information.

 

Do not publish Option A unless it is factually accurate and contractually supported by your AI providers.

 

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## 10. Human review and hotel control

 

AI-generated content may be reviewed, edited, approved, hidden, or removed by authorized hotel or platform staff.

 

Hotel staff may:

 

- Approve hotel information

- Edit descriptions

- Feature preferred partners

- Hide unsuitable recommendations

- Remove closed businesses

- Set content expiration dates

- Review guest reports

- Update hotel policies

- Add promotions

 

Human review does not guarantee that all information is accurate or current. Guests should continue to verify important details directly.

 

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## 11. Third-party recommendations and links

 

The AI may link to third-party websites, booking services, map providers, transportation providers, restaurants, venues, event organizers, and activity operators.

 

Third-party services have their own:

 

- Terms

- Privacy policies

- Prices

- Availability

- Cancellation policies

- Accessibility information

- Security practices

 

Austin Hotel Concierge is not responsible for third-party websites, bookings, payments, cancellations, availability, service quality, or content.

 

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## 12. Reporting incorrect information

 

If you believe that an AI answer, recommendation, hotel service, event, or destination detail is incorrect, use the **Report Incorrect Information** feature where available.

 

You may report:

 

- Incorrect hours

- Incorrect pricing

- Closed business

- Incorrect event information

- Broken link

- Incorrect location

- Incorrect accessibility information

- Unsuitable recommendation

- Other issue

 

We may review, correct, hide, or remove reported information. Reporting an issue does not guarantee immediate correction.

 

For urgent hotel-related matters, contact the hotel directly.

 

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## 13. Availability and technical limitations

 

AI features may be unavailable or limited because of:

 

- Internet connectivity

- Third-party provider outages

- Data-source failures

- Rate limits

- Maintenance

- Account permissions

- Integration limitations

- Incorrect or incomplete source data

- System errors

 

If the AI cannot confidently answer a question, it may provide a general response, state that information is unavailable, or recommend contacting the hotel or relevant provider.

 

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## 14. AI use by hotel staff

 

Hotel staff may use the AI to draft:

 

- Hotel-service descriptions

- Local recommendations

- Guest messages

- Itineraries

- Event guidance

- Promotions

- Frequently asked questions

 

Staff are responsible for reviewing and approving content before publication. AI-generated hotel content should not be published without appropriate human review.

 

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## 15. No guarantee of outcomes

 

Austin Hotel Concierge does not guarantee that use of AI will result in:

 

- Increased bookings

- Increased revenue

- More restaurant or activity referrals

- Fewer front-desk questions

- Higher guest satisfaction

- Better reviews

- Improved hotel-service usage

- Reduced operating costs

 

Results depend on the hotel’s content quality, implementation, guest adoption, communication strategy, staff participation, integrations, and other factors.

 

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## 16. Changes to this AI Disclosure

 

We may update this AI Disclosure when our AI features, providers, data practices, or product capabilities change.

 

The updated version will include a revised “Last Updated” date. Your continued use of the AI features after an update means that you acknowledge the updated disclosure.

 

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## 17. Contact us

 

If you have questions about our AI features, data practices, or content controls, contact us:

 

**Austin Hotel Concierge**

Operated by: Corporatekeysa Pty Ltd

Email: info@austinhotelconcierge.com

Website: https://austinhotelconcierge.com/

Address: 23b Danie Piennar Pentagon Park Bloemfontein Soust Africa