Cookie Policy for Austin Hotel Concierge

 

Effective date: 17 August 20206

Last updated: 17 August 2026

This Cookie Policy explains how Austin Hotel Concierge (“Austin Hotel Concierge,” “we,” “us,” or “our”) uses cookies and similar technologies on https://austinhotelconcierge.com/ and related websites, landing pages, forms, and online services.

This policy should be read together with our Privacy Policy and Terms of Use.

Important: This is a general template and is not legal advice. Have qualified US privacy counsel review it before publishing, especially if you use advertising cookies, serve guests in multiple states, or target visitors in the European Economic Area, United Kingdom, or other jurisdictions.

1. What are cookies?

Cookies are small text files placed on your browser or device when you visit a website. They help websites operate, remember preferences, understand usage, improve performance, and—where permitted—measure advertising or marketing activity.

We may also use similar technologies, including:

• Local storage

• Pixels

• Tags

• Web beacons

• Software development kits

• Tracking links

• Analytics identifiers

In this policy, we refer to these technologies collectively as “cookies.”

2. Why we use cookies

We may use cookies for the following purposes:

A. Strictly necessary cookies

These cookies are required for the website to operate. They may support:

• Page navigation

• Security

• Fraud prevention

• Form submission

• Session management

• Cookie-preference settings

• Load balancing

• Accessibility preferences

Because these cookies are necessary for basic website operation, they generally cannot be disabled through our cookie-preference tool.

B. Functional cookies

Functional cookies help remember choices and improve the experience, such as:

• Language preference

• Region or time zone

• Form progress

• Trial or demo-session settings

• Display preferences

• Hotel or campaign context

C. Analytics and performance cookies

These cookies help us understand how visitors use the website, including:

• Which pages are visited

• How visitors arrive at the website

• Which buttons are clicked

• Whether forms are started or completed

• Whether the website works correctly on mobile devices

• Which marketing campaigns generate visits or demo requests

We may use analytics services such as Google Analytics, Microsoft Clarity, PostHog, HubSpot, Wix Analytics, or similar providers if enabled. The actual providers used should be listed in the cookie-preference tool or vendor list.

D. Marketing and advertising cookies

If enabled and permitted, these cookies may help us:

• Measure advertising campaigns

• Understand whether an advertisement resulted in a demo request

• Show relevant Austin Hotel Concierge information on other platforms

• Build campaign reports

• Limit repeated advertising

Examples may include Google Ads, Meta Pixel, LinkedIn Insight Tag, or similar services.

We will not use non-essential marketing cookies unless permitted by applicable law and, where required, after obtaining consent.

3. Cookies used on our website

The exact cookies may change as our website, analytics tools, marketing tools, and integrations change.

Our cookie inventory may include the following categories:

Category

Purpose

Examples

Usually required?

Necessary

Security, navigation, forms, preferences

Session and security cookies

Yes

Functional

Remember user settings

Language, region, preferences

Usually optional

Analytics

Website and campaign measurement

Google Analytics, Wix Analytics, Clarity

Optional

Marketing

Advertising and retargeting measurement

Google Ads, Meta, LinkedIn

Optional

Embedded content

Display third-party content

Video, maps, booking tools

Optional or dependent on provider

The website administrator should maintain an up-to-date cookie inventory containing:

• Cookie name

• Provider

• Purpose

• Category

• Duration

• First-party or third-party status

• Data collected

• Destination or transfer information, where applicable

4. First-party and third-party cookies

First-party cookies

First-party cookies are placed by Austin Hotel Concierge or by the website domain you are visiting.

Third-party cookies

Third-party cookies may be placed by service providers that support functions such as:

• Website analytics

• Advertising

• Scheduling

• Forms

• Customer relationship management

• Maps

• Video

• Email or campaign tracking

• Security

• Payment or subscription services

Third-party providers may process information according to their own privacy policies. We do not control all third-party technologies, so you should review the relevant provider’s privacy information.

5. How long cookies remain on your device

Cookies may be:

Session cookies

These are deleted when you close your browser or end your session.

Persistent cookies

These remain on your device for a defined period or until you delete them. Retention periods vary by cookie and provider.

We should not retain cookies longer than necessary for the purpose for which they were collected.

6. Your cookie choices

Depending on your location and applicable law, you may be able to:

• Accept all cookies

• Reject optional cookies

• Accept only necessary cookies

• Select cookie categories

• Change your preferences later

• Delete cookies through your browser

• Block third-party cookies

• Opt out of certain analytics or advertising services

You can access the cookie-preference tool through:

[Insert “Cookie Settings” link or button]

If you reject optional cookies, some non-essential features, analytics, personalization, or marketing measurement may not work.

Rejecting cookies does not necessarily delete information already collected. To request deletion of personal information, contact us using the details below.

7. Browser controls

Most browsers allow you to control or delete cookies through their settings.

You can usually find these controls in your browser’s:

• Privacy settings

• Security settings

• Site settings

• Cookie settings

• Tracking-protection settings

Deleting cookies may affect website functionality and may reset your cookie preferences.

8. Global Privacy Control and “Do Not Track”

Where required by applicable law, we will process recognized privacy signals such as Global Privacy Control in accordance with our legal obligations and technical capabilities.

“Do Not Track” signals are not consistently standardized. Our response to such signals may depend on the applicable law and the technology used.

9. Personal information and cookies

Cookies may be connected with information such as:

• IP address

• Browser type

• Device type

• Approximate location

• Website activity

• Referring page

• Campaign source

• Form activity

• Cookie preference

• Trial or demo activity

We aim to collect only information reasonably necessary for the relevant purpose.

We do not intentionally collect through cookies:

• Payment-card numbers

• Passport information

• Government identification

• Cloudbeds passwords

• Unnecessary hotel reservation information

Do not enter sensitive personal information into website forms unless specifically requested through an approved and secure process.

10. Hotel guest concierge links

Austin Hotel Concierge may provide hotel-specific concierge experiences through links, QR codes, email, SMS, digital check-in, or hotel websites.

A hotel-specific link may use session or access technologies to:

• Load the correct hotel branding

• Display hotel-approved content

• Remember a guest’s temporary itinerary

• Protect a private guest session

• Measure aggregate engagement

Guest access links should use secure, expiring tokens and should not expose email addresses, passwords, payment information, or Cloudbeds credentials in the URL.

Information collected through a hotel concierge experience may be governed by additional notices from Austin Hotel Concierge and the participating hotel.

11. Cloudbeds and other integrations

Where a Cloudbeds or other hotel-management integration is available, the website or concierge platform may use cookies, session identifiers, or similar technologies to support secure access and integration workflows.

Cloudbeds API, OAuth, webhook, and messaging capabilities may vary by account, plan, permission, and integration approval.

Austin Hotel Concierge should not place Cloudbeds credentials, access tokens, payment information, passport data, or unnecessary reservation information in cookies or public URLs.

Cloudbeds is a trademark of its respective owner. This website does not imply Cloudbeds endorsement unless separately authorized.

12. Marketing communications

Cookies may help us understand whether marketing emails or advertisements lead to website visits, demo requests, trial requests, or other actions.

Email preferences and cookie preferences are separate:

• Unsubscribing from marketing email does not necessarily delete cookies.

• Rejecting marketing cookies does not necessarily unsubscribe you from email.

• You may manage both through the available settings or by contacting us.

Marketing emails should include an unsubscribe option where required by applicable law.

13. Privacy rights

Depending on your location and applicable law, you may have rights relating to your personal information, including:

• Right to know or access

• Right to correct

• Right to delete

• Right to obtain a copy

• Right to opt out of certain targeted advertising or data sharing

• Right to limit certain uses

• Right to withdraw consent where processing is based on consent

• Right not to receive discriminatory treatment for exercising privacy rights

For more information, see our Privacy Policy:

[Insert Privacy Policy link]

To submit a privacy request, contact:

Email: [privacy email] Subject: Privacy Request Mailing address: [business mailing address]

We may need to verify your identity before completing certain requests.

14. Children’s privacy

Our business website is intended for hotel professionals and businesses. It is not directed to children.

We do not knowingly use this website to collect personal information from children under the age required by applicable law.

The hotel guest concierge may support family travel planning, but it should not require unnecessary information about children. Avoid collecting children’s exact dates of birth unless specifically necessary, legally reviewed, and handled through an appropriate process.

15. Changes to this Cookie Policy

We may update this Cookie Policy when:

• Our website changes

• We add or remove cookies

• Our analytics or advertising providers change

• Legal or regulatory requirements change

• Our hotel concierge or integration features change

When we update the policy, we will change the “Last updated” date. If changes are significant, we may provide additional notice or request updated consent where required.

16. Contact us

If you have questions about this Cookie Policy, contact:

Austin Hotel Concierge Website: https://austinhotelconcierge.com/ Email: [privacy or support email] Address: [business mailing address] Phone: [business phone number]